Terms of service
Welcome to griploQ. The terms “we”, “us” and “our” refer to The Bat Lab (Pvt) Ltd, the company that owns and operates the griploQ brand. We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you, the customer, with a curated shopping experience. griploQ is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use or access our Services.
We reserve the right to refuse service to anyone, at any time, for any reason, without obligation to provide explanation.
SECTION 1 – ACCESS AND ELIGIBILITY
By using our Services, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding agreement. You also consent to allow any of your minor dependants to use the Services on devices you own or manage.
You are solely responsible for the accuracy of all information you provide, including your email address, shipping address, and payment details. We are not liable for failed deliveries, unprocessed orders, or any loss arising from inaccurate information you supply. You represent and warrant that all information provided is correct, current, and complete.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. We bear no liability for any loss or damage arising from unauthorized access to your account resulting from your failure to keep credentials secure.
SECTION 2 – PRODUCTS
griploQ products are manufactured using TPU (Thermoplastic Polyurethane) material via 3D printing. Due to the nature of this manufacturing process, minor surface variations, layer lines, or slight dimensional tolerances are inherent characteristics and do not constitute defects.
We have made every effort to provide an accurate representation of our products. However, product images and descriptions are provided for illustrative purposes only. Colours and appearance may vary due to screen calibration, device settings, and photographic lighting. We do not warrant that the appearance or quality of any product will match your screen representation or meet your expectations exactly.
All product descriptions are subject to change at any time without notice. We reserve the right, at our sole discretion, to modify product specifications, discontinue any product, or limit quantities available to any person, geographic region, or jurisdiction at any time.
All sales are final once an order is confirmed, except as expressly set out in Section 6 (Refunds and Replacements).
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. No contract is formed until we expressly confirm acceptance. We reserve the right to accept, decline, cancel, or limit any order at our sole discretion without liability, including after payment has been received, in which case a full refund will be issued. In the event that we do not accept, change, or cancel an order, we will attempt to notify you at the email or address provided at checkout.
Once an order is accepted and production begins, cancellations will not be accommodated. Please review your order carefully before submitting. Your purchases are subject to return or exchange solely in accordance with Section 6 (Refunds and Replacements).
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, bulk distribution, or export. We reserve the right to cancel any order we reasonably suspect is placed for commercial resale or fraudulent purposes.
SECTION 4 – PRICES AND PAYMENT
All prices are subject to change without notice. The price applicable to your order is the price displayed at the time of checkout and confirmed in your order confirmation email. Unless otherwise expressly stated, displayed prices do not include applicable taxes, shipping, handling, customs, or import charges.
For international orders, you are solely responsible for any import duties, tariffs, taxes, or customs clearance fees imposed by your country. griploQ will not reimburse these charges under any circumstances.
You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use the payment method provided; (iii) charges incurred will be honoured by your payment provider; and (iv) you will pay all charges at the posted prices, including applicable taxes and shipping fees.
We reserve the right to correct pricing errors and cancel orders placed at an incorrect price, issuing a full refund of the amount paid.
SECTION 5 – SHIPPING AND DELIVERY
All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays, losses, or damages caused by shipping carriers, customs authorities, natural events, or any circumstance outside our direct control. Once your order is dispatched and handed to the carrier, title and risk of loss transfer entirely to you.
If a package is returned to us due to an incorrect address provided by you, refusal of delivery, or failure to collect, re-shipment costs will be borne entirely by you. We are under no obligation to re-ship at our cost.
griploQ does not guarantee delivery to all international destinations and reserves the right to restrict shipping to certain regions at any time.
SECTION 6 – REFUNDS AND REPLACEMENTS
Given the made-to-order, low-cost nature of griploQ products, the following terms apply strictly:
- Defective products: If your griploQ arrives with a clear manufacturing defect, contact us at griploq@gmail.com within 14 days of confirmed delivery with clear photographic evidence. We will assess the claim at our sole discretion and, if accepted, issue a replacement. No cash refund will be offered for defective items.
- Shipping damage: If the product is visibly damaged in transit, contact us within 7 days of delivery with photographs of both the product and packaging. We will determine the appropriate resolution, which may be a replacement at our discretion.
- Change of mind: We do not accept returns or offer refunds for change of mind, incorrect assumptions about the product, or dissatisfaction based on personal preference.
- International orders: Physical returns from international customers will not be accepted under any circumstances. Eligible claims will be resolved by replacement only.
- Wrong item dispatched: If we send the wrong product, we will replace it at no cost upon photographic confirmation.
All claims are assessed individually at our sole discretion. Our decision on any claim is final. Approved replacements will be dispatched within a reasonable timeframe. We reserve the right to decline any claim we deem fraudulent, exaggerated, or outside these Terms.
griploQ’s maximum liability in any circumstance is limited to the purchase price paid for the specific order in question.
SECTION 7 – INTELLECTUAL PROPERTY
All content on our Services, including but not limited to the “griploQ” brand name, “The Bat Lab” name, product designs, 3D model files, logos, images, text, trademarks, and all other materials, are the exclusive property of The Bat Lab (Pvt) Ltd and are protected under applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, reverse-engineer, decompile, sell, or commercially exploit any part of our products, designs, or Services without our prior written consent. Violation of this section entitles us to seek injunctive relief and damages. All rights not expressly granted herein are reserved by griploQ.
The “griploQ” and “The Bat Lab” names and logos may not be used in any context without our express written permission. Shopify’s name, logo, and trademarks are the property of Shopify Inc.
SECTION 8 – OPTIONAL TOOLS
You may be provided with access to third-party tools and features as part of the Services, which we neither monitor nor have any control over. We provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk. We may, in the future, offer new features through the Services; such features shall be deemed part of the Services and subject to these Terms.
SECTION 9 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or platforms. We have no control over and assume no responsibility for the content, policies, or practices of any third-party sites. Access to such sites is entirely at your own risk. We are not liable for any harm, loss, or damage resulting from your use of or reliance on third-party content, products, or services.
Complaints, claims, or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
griploQ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with griploQ. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and griploQ, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with griploQ.
SECTION 11 – PRIVACY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]. By using the Services, you acknowledge that you have read and understood our privacy practices. Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information about your access to and use of the Services. Review Shopify’s Privacy Policy here [LINK] for more details.
We use personal information collected through the Services solely for order processing, fulfilment, and customer communication. We do not sell, rent, or share your personal data with third parties for marketing purposes. We reserve the right to update our privacy practices at any time.
SECTION 12 – USER CONTENT AND FEEDBACK
By submitting any reviews, photos, ideas, suggestions, feedback, or other content (“User Content”) to us, or tagging griploQ on any platform, you grant The Bat Lab (Pvt) Ltd an irrevocable, perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such content across any media for any commercial or promotional purpose, including advertising and improving the Services.
You represent and warrant that: (i) you own or have all necessary rights to all User Content submitted; (ii) you have disclosed any compensation or incentives received in connection with your submission; and (iii) your User Content complies with these Terms. You waive any right to compensation or credit in connection with our use of your User Content. We may remove any User Content at our discretion without notice.
SECTION 13 – ERRORS AND INACCURACIES
We reserve the right to correct typographical errors, pricing mistakes, or inaccurate product descriptions at any time without notice, including after an order has been placed. In such cases, we may cancel the affected order and issue a full refund.
SECTION 14 – PROHIBITED CONDUCT
You may access and use the Services for lawful purposes only. Prohibited conduct includes but is not limited to:
- Placing fraudulent orders or submitting false claims for refunds or replacements;
- Infringing on our intellectual property rights or those of any third party;
- Attempting to reverse-engineer or reproduce our product designs or files;
- Providing false information to obtain a refund, replacement, or discount;
- Engaging in chargebacks without first contacting us in good faith;
- Uploading or transmitting viruses or any other type of malicious code;
- Using any robot, spider, scraping tool, AI tool, or automated means to access the Services without authorisation;
- Impersonating any person or entity, or otherwise misleading us or third parties;
- Any conduct intended to harm the reputation or operations of griploQ or The Bat Lab (Pvt) Ltd.
We reserve the right to cancel orders, suspend accounts, and pursue legal remedies against any person who engages in prohibited conduct.
SECTION 15 – AGENTS
This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity without direct supervision.
No Agent may access or interact with the Services unless it identifies itself at all times and operates in strict accordance with our requirements. We may limit, including by technical measures, whether and how any Agent accesses the Services.
Agents must: (i) identify that the request is from an Agent and disclose the Agent name in all HTTP/HTTPS request user agent strings; (ii) not conceal or obfuscate that interactions are from an Agent; (iii) respond truthfully to any query seeking to determine if interactions are from a human or computer; and (iv) not circumvent any measure intended to block, limit, or control Agent access to the Services.
SECTION 16 – CHARGEBACKS AND DISPUTES
Before initiating any payment dispute or chargeback with your bank or payment provider, you agree to first contact us at griploq@gmail.com and allow us a minimum of 7 business days to resolve your concern.
Fraudulent or unjustified chargebacks may result in permanent blacklisting from our Services and may be pursued as fraudulent misrepresentation to the fullest extent of applicable law.
SECTION 17 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will survive any termination: Intellectual Property, User Content and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Entire Agreement, Governing Law, and Privacy.
SECTION 18 – DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IN FULL.
SECTION 19 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BAT LAB (PVT) LTD, SHOPIFY, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
SECTION 20 – INDEMNIFICATION
You agree to fully indemnify, defend, and hold harmless The Bat Lab (Pvt) Ltd, Shopify, and their respective directors, employees, affiliates, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights; (c) any false or fraudulent claim submitted by you; or (d) your use of our Services. We will notify you of any indemnifiable claim and may control the defence and settlement of such claim at your expense.
SECTION 21 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any other remaining provisions.
SECTION 22 – ENTIRE AGREEMENT AND WAIVER
These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and The Bat Lab (Pvt) Ltd with respect to the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any ambiguities in interpretation shall not be construed against the drafting party.
SECTION 23 – ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 24 – GOVERNING LAW AND JURISDICTION
These Terms are governed exclusively by the laws of Sri Lanka. All disputes arising out of or in connection with these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka. You irrevocably waive any objection to proceedings being brought in those courts.
SECTION 25 – HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 26 – CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time by posting updated Terms on our website. We will notify you of any material changes in accordance with applicable law. Changes take effect on the date specified in the notice. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly. You can review the most current version of these Terms at any time on this page.
CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
The Bat Lab (Pvt) Ltd
Rajagiriya, Sri Lanka
griploq@gmail.com